Do ISP adverts expect me to know fibre?

Some do. Adverts we read asked for knowledge of fibre, routers and Wi-Fi. List what you have actually done, such as router resets or fault logging.

Should I mention load-shedding or outage experience?

If you updated customers during outages, one line is a good example of staying calm and clear.

CallCentreCV › Call centre CV examples › Telecoms & ISP CV

Telecoms, ISP and retail customer service CV example

By the CallCentreCV team · Updated 28 October 2026

Telecoms and retail adverts ask for billing knowledge, patience in busy queues and, for internet providers, basic fibre and Wi-Fi know-how.

The numbers this job is judged on

Calls or chats handled a day
First-call resolution
Billing queries resolved
Upgrades or add-ons sold
Customers retained
Orders processed
Faults logged and followed up
Customer satisfaction

Example profile and lines

Customer Care Consultant, (company), Durban, 2019 to 2021

Handled an average of 80 calls a day on billing and contract queries.
Retained 32% of customers who called to cancel.
Resolved 79% of queries at the first call.
Processed SIM swaps and number porting after identity verification.
Kept customers updated during outages.

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Skills and systems to list

Billing queries
Fault logging
Fibre and Wi-Fi basics
Order processing
Retention
Returns and refunds
CRM and ticketing
Web chat

Retail and online stores

For retail and e-commerce contact centres, show orders handled, delivery tracking, returns and refunds and the systems you used. Customer satisfaction scores and complaints resolved are strong numbers.

Questions people ask

Do ISP adverts expect me to know fibre?: Some do. Adverts we read asked for knowledge of fibre, routers and Wi-Fi. List what you have actually done, such as router resets or fault logging.
Should I mention load-shedding or outage experience?: If you updated customers during outages, one line is a good example of staying calm and clear.

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More call centre CV examples

The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.