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Call centre achievements for your CV: 40 examples
Example lines for eight kinds of call centre work, and a simple formula for turning your own work into results.
The formula
Action verb + what you did + a number + a time frame.
Example: Resolved 84% of queries at the first call across 2024.
Customer service and inbound
Made-up examples
- Handled an average of 70 inbound calls a day.
- Resolved 82% of queries at the first call.
- Maintained a 93% quality score for 12 months.
- Answered an average of 40 customer emails a day within service level.
- Received 15 written compliments from customers in one year.
Telesales and outbound
Made-up examples
- Made an average of 120 outbound calls a day.
- Converted 12% of calls into sales.
- Reached 108% of monthly sales target in 6 of 12 months.
- Kept sales cancellations to 4%.
- Set an average of 20 qualified appointments a week.
Collections
Made-up examples
- Collected R450 000 a month on average.
- Secured 65% of promises to pay.
- Reached 105% of the monthly collections target.
- Set up 90 payment arrangements a month.
- Resolved 25 account disputes a month with the billing team.
Technical support and helpdesk
Made-up examples
- Resolved an average of 35 tickets a day.
- Resolved 75% of issues at the first contact.
- Closed 94% of tickets within SLA.
- Wrote 15 knowledge base articles used by the whole team.
- Reduced the ticket backlog by 40% in one quarter.
Insurance, banking and medical aid
Made-up examples
- Processed an average of 25 claims and queries a day.
- Achieved 97% on compliance audits.
- Saved 30 policies a month from cancelling.
- Finished 95% of claims queries within turnaround time.
- Handled funeral claims with a customer satisfaction score of 92%.
Telecoms, internet and retail
Made-up examples
- Resolved an average of 30 billing queries a day.
- Retained 35% of customers who called to cancel.
- Sold an average of 40 upgrades and add-ons a month.
- Processed 60 orders a day with 99% accuracy.
- Logged and followed up 20 line faults a day.
Back office and claims
Made-up examples
- Processed 80 applications a day with 99% accuracy.
- Cleared a backlog of 1 200 emails in 3 weeks.
- Finished 96% of work within SLA.
- Passed every internal audit in 2024.
- Investigated 35 complaints a month and wrote the responses.
Team leaders, QA, WFM and trainers
Made-up examples
- Led a team of 15 agents to an average quality score of 91%.
- Brought team attendance up to 96%.
- Evaluated 120 calls a month against the scorecard.
- Trained 20 new agents per intake with an 88% pass rate.
- Achieved 92% forecast accuracy.
Where to find your numbers
- Your team leader's weekly or monthly stats sheet.
- QA and calibration reports.
- Incentive, bonus or commission statements.
- Your own notes: awards, compliments, certificates.
- Your attendance record from HR.
Don't want to write this from scratch? CallCentreCV asks for these details and writes the lines for you. Preview your whole CV free.
Build my call centre CVQuestions people ask
- What if I do not know my exact numbers?
- Ask your team leader for your stats, or use an honest estimate and write "about". Leave out any number you cannot explain.
- Can I use these example lines?
- Use them as a format only. The people and figures are made up, so replace them with your own real results.
Build your call centre CV in about 15 minutes
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Build my call centre CVMore call centre CV examples
The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.