I am self-taught. Can I apply?

Yes. Show the tools you use, any home or volunteer support you have done, and any course or certificate. Many adverts ask for experience, so describe it honestly.

Should I list the tools I know?

Yes, by exact name. Helpdesk CVs are often screened for tool names.

CallCentreCV › Call centre CV examples › Technical support CV

Technical support agent CV example

By the CallCentreCV team · Updated 28 October 2026

Helpdesk adverts ask for troubleshooting, clear notes and patience with non-technical users. Name your tools and show your resolution numbers.

The numbers this job is judged on

Tickets resolved a day
First-contact resolution
Tickets resolved within SLA
Escalation rate
Average handling time
Customer satisfaction
Users or customers supported
Knowledge articles written

Example profile and lines

Technical Support Agent, (company), Umhlanga, 2022 to present

Resolved an average of 35 tickets a day on fibre, router and Wi-Fi faults.
Resolved 75% of issues at the first contact.
Resolved 94% of tickets within SLA.
Wrote 15 knowledge base articles for common faults.
Escalated complex faults to level 2 with clear notes.

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Skills and systems to list

Troubleshooting
Ticketing (Zendesk, Freshdesk, ServiceNow)
Remote support tools
Windows and Microsoft 365
Router and Wi-Fi support
Networking basics
Password resets
Clear written notes

Qualifications that appear in adverts

Some helpdesk adverts mention matric as the minimum and ask for a diploma or certificates such as CompTIA A+ or Network+, ITIL Foundation or Microsoft certificates. List only those you hold, and add courses you are studying, with the year.

Questions people ask

I am self-taught. Can I apply?: Yes. Show the tools you use, any home or volunteer support you have done, and any course or certificate. Many adverts ask for experience, so describe it honestly.
Should I list the tools I know?: Yes, by exact name. Helpdesk CVs are often screened for tool names.

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Answer mostly by tapping on your phone, about 15 minutes. Build and preview your whole CV free, then pay R149 once to download the PDF. No account, no subscription.

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More call centre CV examples

The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.