Call centre cover letter examples

Made-up letter

Dear Hiring Manager,

I am applying for the Customer Care Consultant position advertised on Careers24. I have my matric, I speak English, isiXhosa and Afrikaans, and I type at 40 words per minute.

For two years I worked at a busy shop counter, where I dealt with up to 80 customers a day and handled returns and complaints. I am patient, I listen carefully and I like solving problems.

I can work shifts, weekends and public holidays, and I can start immediately. I would welcome an interview.

Yours sincerely, Thandeka Ndlovu

Made-up letter

Dear Ms Naidoo,

I am applying for the Collections Agent role in your Durban office. I have four years of collections experience, including having collected an average of R450 000 a month and secured 65% of promises to pay.

I work within the National Credit Act, treat every customer with respect and keep clear notes on every call.

I am available on 30 days' notice and can work Saturdays. Thank you for your time.

Yours sincerely, Ruan van Wyk

Made-up letter

Dear Mr Dlamini,

I would like to apply for the Team Leader position. For three years I have led a team of 12 agents, with an average quality score of 91% and team attendance of 96%.

I coach every agent in a one-on-one each month, run daily huddles and report weekly to the operations manager.

I can work rotating shifts and would be glad to discuss how I can help your team. Kind regards, Sibusiso Mahlangu