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Call centre CV template for South Africa
The sections of a call centre CV in the order a recruiter reads them, with an example you can adapt.
The sections, in order
- Name and contact details with your area, driver's licence if you have one, and notice period.
- Profile in three or four lines.
- Career highlights: your best numbers and awards.
- Key skills: call handling, systems, languages, typing speed.
- Employment history, most recent first.
- Education and training.
- Computer skills and systems.
- Extra information: shifts, weekends, public holidays, own transport, work-from-home readiness.
- References: "available on request" is enough.
Example profile
Profile (made-up person)
Customer service consultant with 7 years of contact centre experience in insurance and telecoms, including having handled an average of 65 calls a day and resolved 84% of queries at the first call. Fluent in English, isiZulu and Afrikaans, types at 50 words per minute and available for shifts, weekends and public holidays.
Example highlights
Career highlights (made-up)
- Agent of the Year, 2023.
- Maintained a quality assurance score of 94% for 12 months.
- Kept 98% attendance across 2024.
- Trained 24 new agents.
Write results, not duties
A duty says what the job is. A result says what you did with it.
- Weak: Answering customer calls
- Strong: Handled an average of 70 calls a day
- Weak: Good at handling complaints
- Strong: Resolved 25 complaints a month without escalation
- Weak: Good attendance
- Strong: Kept 98% attendance in 2024
Numbers worth putting on the CV
- Calls or chats handled a day
- Average handling time
- First-call resolution %
- Quality (QA) score %
- Customer satisfaction (CSAT/NPS)
- Schedule adherence %
- Attendance %
- Sales or collections target reached %
- Rand collected or sold
- Tickets resolved
- Typing speed
- Team size you led
Mistakes that cost interviews
- A list of duties with no numbers.
- Claiming a system, language or registration you do not have. You may be tested or asked.
- A silly email address, or a cell number that goes to voicemail.
- No mention of the shifts or hours you can work.
- Gaps in dates with no explanation.
- Typing errors. For a job that involves typing and writing, they count against you.
Don't want to write this from scratch? CallCentreCV asks for these details and writes the lines for you. Preview your whole CV free.
Build my call centre CVQuestions people ask
- Do I need a different CV for every job?
- Keep one strong master CV and adjust the profile, the job title and the order of your skills to match each advert. Change only what is true.
- Should I add references?
- "References available on request" is enough. Have two or three people ready, such as a former team leader, and ask them first.
Build your call centre CV in about 15 minutes
Answer mostly by tapping on your phone, about 15 minutes. Build and preview your whole CV free, then pay R149 once to download the PDF. No account, no subscription.
Build my call centre CVMore call centre CV examples
The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.