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Collections agent CV example
Collections adverts ask for negotiation, patience with difficult debtors and the rules you work within. Show all three.
The numbers this job is judged on
- Rand collected a month
- % of collections target reached
- Promises to pay kept
- Payment arrangements set up
- Accounts worked a month
- Recovery rate
- Right-party contact rate
- Disputes resolved
Example profile and lines
Collections Agent (late stage), (company), Pretoria East, 2022 to present
- Collected R450 000 a month on average.
- Achieved 105% of the monthly collections target.
- Secured 65% of promises to pay.
- Set up 90 payment arrangements a month within approval limits.
- Worked within the National Credit Act and treated debtors fairly and respectfully.
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Build my call centre CVSkills and systems to list
- Negotiation
- Payment arrangements
- Tracing
- National Credit Act knowledge
- Handling difficult debtors
- Collections system
- Dialler
- Call notes
- Numeracy
Early stage, late stage and international
Say which stage you worked. Early-stage collections is often about reminders and arrangements; late-stage is firmer and may include legal handover. Some adverts are for first-party collections on behalf of overseas clients, with rotating or night shifts. Name the system if you used one.
Registration
Some debt collection employers ask about registration with the Council for Debt Collectors. Ask the employer what they require, and never claim a registration you do not hold.
Questions people ask
- What if I was a new collector with low numbers?
- Use your improvement: for example, how your promise-to-pay rate grew, or the quality scores you reached while learning.
- Do collections adverts ask for a clear criminal and credit record?
- Some do. Be ready to consent to checks if you are shortlisted.
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The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.