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Work-from-home customer support CV example
Remote and international adverts add equipment and hours to the usual call centre numbers. Show both.
The numbers this job is judged on
- Calls or chats handled a day
- Chats handled at once
- Cases resolved a day
- First-contact resolution
- Quality (QA) score
- Customer satisfaction
- Attendance
- Typing speed
Example profile and lines
Remote Customer Support Agent, (company), Cape Town (remote), 2023 to present
- Handled up to 3 web chats at the same time while typing at 50 words per minute.
- Resolved an average of 35 cases a day for UK customers.
- Maintained a 93% quality assurance score.
- Kept 97% attendance on UK hours (11:00 to 19:00).
- Worked from home on my own laptop, headset and fibre line.
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Build my call centre CVSkills and systems to list
- Web chat support
- Email support
- International customers
- Working UK, US or Australian hours
- Remote working discipline
- CRM and ticketing
- Clear English
- Typing speed
What remote adverts asked for
In the adverts we read, remote roles asked for a reliable laptop, a stable internet connection, a headset and a quiet place to work. One asked for a fast fibre line with a backup and electricity with a backup. Say what you have, for example: "Own laptop and headset, fibre internet and backup power (inverter)." Only say what is true.
Avoid scams
A real employer will not ask you to pay for equipment, software or training before you start.
Be careful with very high pay for little work and with offers that only use WhatsApp. Verify the company first.
Questions people ask
- Which hours do international roles use?
- It varies. Adverts we read used UK hours (11:00 to 19:00 South African time), US hours including evenings and weekends, and Australian hours.
- Do I need a second language?
- Not for most. Some adverts are for German, French or Portuguese speakers. List a language only if you can serve customers in it.
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Build my call centre CVMore call centre CV examples
The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.