What do call centre agent adverts usually ask for?

From the adverts we read: matric, some call centre or customer service experience, good English, computer skills, a clear criminal record in some, and willingness to work shifts.

Do I need to list every system?

List the ones you have really used. Adverts often name a CRM or ticketing tool, and the exact name helps your CV get found.

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Call centre agent CV example

By the CallCentreCV team · Updated 28 October 2026

What a strong call centre agent or customer service consultant CV looks like in South Africa, with example lines you can adapt.

The numbers this job is judged on

Calls handled a day
Average handling time
First-call resolution
Quality (QA) score
Customer satisfaction
Schedule adherence
Attendance
Typing speed

Example profile and lines

Customer Service Consultant, (company), Pinetown, 2021 to present

Handled an average of 70 inbound calls a day on billing and account queries.
Resolved 82% of queries at the first call.
Maintained a 93% quality assurance score and 96% schedule adherence.
Kept 98% attendance, including shifts and public holidays.
Served customers in English, isiZulu and Afrikaans.

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Skills and systems to list

Inbound call handling
De-escalation
Active listening
CRM and ticketing
Typing 40+ wpm
Call notes
POPIA awareness
Languages
Shift availability

Tips

Name the languages you can serve customers in.
Say you can work shifts, weekends and public holidays, if you can.
If you do not know your handling time, leave it out rather than guess.

Questions people ask

What do call centre agent adverts usually ask for?: From the adverts we read: matric, some call centre or customer service experience, good English, computer skills, a clear criminal record in some, and willingness to work shifts.
Do I need to list every system?: List the ones you have really used. Adverts often name a CRM or ticketing tool, and the exact name helps your CV get found.

Build your call centre CV in about 15 minutes

Answer mostly by tapping on your phone, about 15 minutes. Build and preview your whole CV free, then pay R149 once to download the PDF. No account, no subscription.

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More call centre CV examples

The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.