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Telesales agent CV example
Telesales is judged on results, so your CV should lead with them, honestly and with numbers you can explain.
The numbers this job is judged on
- Outbound calls a day
- Sales a day
- Call-to-sale conversion
- % of sales target reached
- Sales value a month
- Appointments set a week
- Cancellations or chargebacks
- QA score
Example profile and lines
Outbound Sales Agent, (company), Johannesburg, 2022 to present
- Made an average of 120 outbound calls a day.
- Converted 12% of calls into sales.
- Achieved 108% of monthly sales target in 6 of 12 months.
- Kept sales cancellations to 4%.
- Completed voice-logged sales with verification and customer consent.
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Build my call centre CVSkills and systems to list
- Objection handling
- Needs analysis by phone
- Closing sales
- Voice-logged sales
- Dialler campaigns
- POPIA and consent
- Resilience
- CRM
- Typing speed
Be careful with
- Cancellation and chargeback rates. Employers check them, so be honest.
- Compliance: say you follow call scripts and consent rules.
- Some insurance and credit products need FAIS or NCA knowledge. Only list the RE5 or credits you hold.
Questions people ask
- Should I show my sales target figures?
- Yes, as a percentage of target or as rand or units sold, if you can explain the figure. Do not exaggerate, because an interviewer may ask how it was measured.
- Do I need RE5?
- Only for some insurance sales and claims jobs. Some adverts list it as essential and others as an advantage. Do not claim it unless you have passed it.
Build your call centre CV in about 15 minutes
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Build my call centre CVMore call centre CV examples
The examples on this page are made up to show the format. Use your own real details and numbers: an interviewer may ask you about anything on your CV.